1. Your Privacy
This privacy policy (this "Privacy Policy"), as amended from time to time, applies to all of the products and services offered by TouristChat.
TouristChat respects the privacy rights of its customers and visitors ("Users") and is committed to protecting the information collected through its online or mobile applications, services and websites (collectively, "Services"). TouristChat has adopted this Privacy Policy to explain how TouristChat collects, stores, and uses the information collected in connection with TouristChat’s Services. The English version of the Privacy Policy is the governing version. Any translation of the Privacy Policy is just a reference for your convenience and should not be relied on in legal proceedings. BY INSTALLING, USING, REGISTERING TO OR OTHERWISE ACCESSING XIAPROJECT’S SERVICES, YOU AGREE TO THIS PRIVACY POLICY AND GIVE AN EXPLICIT AND INFORMED CONSENT TO THE PROCESSING, USE AND DISCLOSURE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU ARE UNDER 13 YEARS OF AGE, YOU AGREE THAT YOU HAVE THE CONSENT OF YOUR PARENT OR LEGAL GUARDIAN. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT INSTALL, USE, REGISTER TO OR OTHERWISE ACCESS THE SERVICES.
2. Information We Collect & How We Use It
TouristChat may collect and use both personal and non-personal data from Users using TouristChat’s Services. This section of the Privacy Policy will describe the type of information that may be collected and how the information may be used.
2.1. Personal Data
2.1.1. Definition
For the purposes of this Privacy Policy, "personal data" means personally identifiable information that specifically identifies you as an individual and includes those items specifically listed below.
2.1.2. Registering for Services
Users may make personal data such as their nickname, email address, available to TouristChat when they register for Services, enter contests and special events, subscribe to newsletters, request technical support or otherwise communicate with TouristChat, and when using TouristChat’s Services where personal data is required for use and/or participation.
2.1.3. Information about Users Received from an SNS
When Users access the Services through a social networking site ("SNS") such as Facebook, Twitter or Google +, Users allow TouristChat to access certain information from their profile for that site. The information Users allow TouristChat to access varies by application and SNS, and it is affected by the privacy settings you and your friends establish at the SNS. You can control and find out more about these settings at the SNS where you enable our services. For example, TouristChat may access and store some or all of the following information, as allowed by Users, the SNS and their preferences:
By using the Services through an SNS, Users are authorizing TouristChat to collect, store, and use, in accordance with this Privacy Policy, any and all information that Users agreed the SNS could provide to TouristChat through the SNS Application Programming Interface ("API").
2.1.4. Optimize Interactive Experience
TouristChat may collect, store and use personal data to provide Users with an optimized interactive experience. For example, the information collected may be used to create Users’ accounts, provide enhanced interaction with TouristChat’s apps and websites, manage any account reset via email, notify Users of service updates, provide technical support and respond to Users’ inquiries.
2.1.5. Other Purposes
Additionally, TouristChat may collect, store, and use personal data to solicit Users’ feedback to help improve the Services and other TouristChat products, inform Users about new products or promotional material offered by TouristChat. TouristChat may share your detail to third parties for technical support or to accomplish to enabled platform services. Finally, TouristChat may collect and use personal data as required or permitted by applicable law.
2.1.6. Mobile Devices
If Users access TouristChat’s Services on mobile and tablet devices, TouristChat may use the IP geolocation to match nearby services without store the IP.
2.1.7. SMS Notifications, Push Notifications & Local Notifications
With your consent TouristChat may send push notifications and local notifications to your mobile device to provide service updates and other relevant messages.
2.1.8. Payment Information
If you purchase a license to use services from TouristChat, we will collect the billing and financial information necessary to process your charges, which may include your postal or ZIP code and e-mail address. TouristChat may also receive the billing and payment information that you provide when your purchase is processed by another party, such as Facebook (for Facebook Credits) or Apple (for purchases on iOS devices), Google, Amazon, Paypal. In-game virtual currency or virtual items directly from are intended to be as virtual and cannot be considered real money and there is no way to convert back to real money. In-game virtual currency or virtual items or users wallet management are managed by the platform gaming rules. Please refer to TouristChat’s Terms of Service to review the policies and terms relevant to our charges and billing practices and the terms of service of third party channels (such as those mentioned above) for their practices and terms of service.
2.1.9. Data Storage
TouristChat may store and/or transfer your personal data outside of the United States in accordance with applicable legislation and this Privacy Policy. Data can be accessed by XIAPROJECTS srl or by hosting provider.
2.1.10. Third Party Privacy Policies
While accessing or using TouristChat’s Services, Users may interact with third parties, such as application stores, mobile software platforms, social networking services and payment providers. Users recognize and agree that TouristChat is not liable for their use of Users’ personal data and Users should review the privacy policies of these third parties.
TouristChat may make available links through advertisements or otherwise enable you to access third party products or services. While using such products or services, you are using products or services that are not affiliated with or controlled by TouristChat. TouristChat is not responsible for those people or companies, the content of their products or services, the use of information you provide to them, or any products or services they may offer. Providing links or otherwise enabling access to third party products or services does not constitute sponsorship of, or affiliation with those people or companies.
2.1.11. User Generated Content
Users should be aware of the open nature of certain social networking and other open features of the Services TouristChat may make available to you. You may choose to disclose data about yourself in the course of contributing user generated content to the Services. Any data that you disclose in any of these services, blogs, chats or the like is public information, and there is no expectation of privacy or confidentiality. TouristChat is not responsible for any personal data you choose to make public in any of these services. Any user generated content may be public available inside the platform itself, ex.: google search index may scan every single content and make it available on world wide web. Enabling the multiple content distribution feature to many SNS or forum or social provider may share your data world widely.
2.1.12. Minors
TouristChat does not knowingly collect any personal data from children below the aforementioned age without receiving the consent of a legal guardian. If TouristChat learns that it has inadvertently collected or stored personal data from children under the aforementioned age without the consent of their legal guardian, TouristChat will take reasonable measures to promptly erase such personal data from their records.
2.2. Non Personal Data
2.2.1. Definition
For the purpose of this Privacy Policy, "non-personal data" means: (1) information that does not directly identify you; and (2) "aggregate" and "de-personalized" information, which is data TouristChat collects about the use of TouristChat Services, from which any personally identifiable data has been removed. TouristChat may use tools or third party analytical software to automatically collect and use certain non-personal data. You will not be identifiable through the use of these tools or third party analytical software. The types of non-personal data TouristChat may collect and use include, but are not limited to:
2.2.2. Trusted Partners and Contractors
TouristChat may use and disclose to its affiliated companies, contractors or other trusted businesses or persons the collected non-personal data for the purpose of auditing, researching and analyzing usage of the Services, ensuring the technical functionality of TouristChat’s Services and to further develop the Services and other TouristChat products.
2.2.3. Cookies, Beacons and Tracking
TouristChat may use "cookies" and other technologies such as pixel tags, locally shared objects, clear GIFs and web beacons. TouristChat treats information collected by cookies and similar technologies as non-personal data. A "cookie" is a small bit of record-keeping information that is sent to the Users’ computer. TouristChat’s cookies do not include personal data and may be used to: (1) facilitate Users’ login authentication, (2) help Users navigate around the TouristChat’s websites, (3) monitor how many people are using TouristChat’s Services, and (4) store Users preferences and track trends. Most browsers are initially set up to accept cookies, but Users can disable cookies or set their browser to indicate when a cookie is being sent. However, disabling cookies may affect your ability to use the Services. TouristChat may also use Flash cookies (locally shared objects) and HTML5 storage (locally stored objects). Locally shared objects are small files similar to browser cookies and are used to remember your settings to personalize the look and feel of the Services. Locally shared objects only collect data in the aggregate. You may prevent locally shared objects from being placed by disabling locally stored objects in your browser. Locally stored objects, such as HTML5 Web Storage, are used for similar purposes as cookies but typically may contain a greater amount and different types of data than browser cookies. TouristChat may also use web beacons and pixel tags to count Users who have visited certain pages or viewed certain advertisements. Web beacons, like cookies, do not include personal data. E-mails and other electronic communications TouristChat sends to you may contain pixel tags that enable TouristChat to track your usage of the communication, including whether the communication was opened and/or what links were followed.
2.2.4. Ad Serving Technology
TouristChat advertising is based on external and remote ad provider: google technologies. Please refer to for their compliance.
2.2.5. Location Data
If TouristChat makes location enabled Services available and you use such Services, then TouristChat may collect and process your location data to provide location related Services and advertisements. TouristChat may use various technologies to determine location, such as GPS, Wi-Fi or other network-based data such as IP address. Your GPS location is not accessed without your consent. Notwithstanding TouristChat’s partners who are providing location related parts of the Service, TouristChat will not share your geo-location with third parties without your consent. To the extent TouristChat makes available geo-location to third parties in accordance with this Privacy Policy, it will be provided anonymously. Please note that TouristChat may share your anonymous coarse location with its partners.
3. Who We Disclose Personal Data To
3.1. Disclosure of Personal Data
In providing the Services, TouristChat may disclose the personal data to other companies or individuals in the following limited circumstances: 1. In cases where TouristChat receives Users’ consent; 2. With applications stores as part of Users’ purchase and use of the Services (including in-app purchases); 3. TouristChat has a good faith belief that access, use, preservation or disclosure of such personal data is reasonably necessary to; (a) satisfy any applicable law, regulation, legal process or enforceable governmental request; (b) enforce applicable Terms of Use including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against imminent harm to our rights and/or property, or 4. As required or authorized by applicable law.
3.2. Data Processing
TouristChat may also disclose Users’ personal data to its affiliated companies, contractors or other trusted businesses or persons for the purpose of processing personal data on its behalf. TouristChat requires that these parties agree to process such personal data based on TouristChat’s instructions and in compliance with the Privacy Policy and any other appropriate confidentiality and security measures.
Users can unsubscribe from this service at any time.
3.3. Sale of Business
As TouristChat continues to develop and grow, we may buy or sell parts of a business, which could include personal data as one of the transferred business assets. If TouristChat becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, it will provide notice before personal data is transferred and becomes subject to a different privacy policy.
4. Choices for Personal Data
If TouristChat proposes to use personal data for any purpose other than those described in this Privacy Policy, TouristChat will obtain the Users’ prior consent or offer the Users an effective way to opt out of the use of personal data for those other purposes. Users may choose to withdraw their consent to the use, collection or disclosure of personal data outlined in this Policy at any time by submitting an explicit request to TouristChat Support. If a User withdraws his or her consent, then TouristChat may no longer be able to provide the same level of Services. Users are also given the opportunity to "opt-out" of having their personal data used for purposes such as receiving newsletters or other information from TouristChat. Withdrawals of consent will not have an effect on data that TouristChat has provided to third parties in accordance with this Privacy Policy prior to such withdrawals.
5. Information Security
TouristChat takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. TouristChat employs physical, electronic and/or procedural safeguards to protect its systems and all personal data under its control against unauthorized access and use. All safety and security measures are appropriate to the sensitivity level of the information collected. All chats and any other loaded content in the platform to increase the quality of the service can be shared to third parties or managed by BOT or automated services. All chats and any other loaded content in the platform for security purposes can be shared to third parties. Any user activity on the platform can be tracked for usage statistics and can shared to third parties for analisys to improve the quality of the service.
6. Accuracy and Access/Control over Personal Data
TouristChat processes personal data only for the purposes for which it was collected and in accordance with this Policy. TouristChat may take reasonable steps to ensure that the personal data processed is accurate, complete and current, but TouristChat is not responsible for verifying the correctness of personal data. TouristChat will allow Users to access their personal data in the custody or control of TouristChat by submitting a request to TouristChat Support. The Platform may enable the user to manage certain data like: 1. update or correct user profile;
2. change User preferences with respect to communications, push notifications and other information received from TouristChat or third parties; (by yourself disabling the Device Push notifications)
3. delete the personal data of the Users on TouristChat’s systems (for security reason that data may be archived or anynimised)
Users can stop further use of your geo-location (for example through "check-ins") (if applicable) by visiting their device’s settings for the relevant application or the "settings" page for the relevant services. Users can also remove its checking in using the app feature or by submitting a request to TouristChat Support. Such updates, corrections and changes will not have an effect on other information that TouristChat maintains, or information that TouristChat has provided to third parties in accordance with this Privacy Policy prior to such update, correction or change.
7. Retention of Personal Data
TouristChat stores personal data collected pursuant to this Privacy Policy only as long as is reasonably required to fulfil the purposes for which it was collected or as required or authorized by law. TouristChat may still retain some of the data to the extent such retention is necessary to resolve disputes, enforce TouristChat’s user agreements, and comply with technical and legal requirements and constraints related to the security, integrity and operation of the Services.
8. Enforcement
It is TouristChat’s policy to contact a complaining user regarding his or her concerns. TouristChat will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between TouristChat and an individual. Any legal issue will be addressed in the Pisa's Italian forum.
9. Changes to this Policy
TouristChat reserves the right to modify this Privacy Policy from time to time, so please review it frequently. If TouristChat makes material or significant changes to this Privacy Policy, TouristChat may post a notice on TouristChat’s website along with the updated Privacy Policy. Your continued use of the Services will signify your acceptance of the changes to this Privacy Policy.
10. Contact Information
Should you have any questions relating to this Privacy Policy, please contact TouristChat at support@TouristChat. Be Sociable, Share!